TERMS & CONDITIONS

arenaviewlodges@weston-lawns.co.uk

When you book your accommodation you enter into a legally binding contract to the conditions set out below. It is in your own interest to read them carefully.

When you book your accommodation you enter into a legally binding contract to the conditions set out below. It is in your own interest to read them carefully.

Prices

 Prices are subject to change at any point. Any bookings prior will be honoured. All children under 16 must be accompanied by an adult at all times.

Bookings
Full payment is required at the time of booking. A successful booking will be confirmed by an email from Arena View Lodges. Any supplementary charges (e.g. drinks package, bridal package etc.) should be settled at the time of ordering. We cannot accept bookings from anyone under the age of 18 years old.

Payment Method
Payment may be made by electronic transfer of funds or using your credit/debit card. Cheques and Diner cards are not accepted. Payment is taken as your agreement to the Terms & Conditions of booking appearing on this website, these are legally binding.

Cancellation
Arena View Lodges has a strict cancellation policy.

Your booking with Arena View Lodges is a legally binding contract any changes or cancellations to a booking must be made in writing by email. A booking can only be regarded as amended or cancelled upon receipt of our confirmation. Cancellations or amendments by phone cannot be guaranteed.

When you make your booking and we have received your payment in full, a legally binding contract exists between us that is non-cancellable and a refund policy will be in place, except in exceptional circumstances. You may still remain liable to pay in full or in part for the booking, even if you are unable to take your holiday. Even where you have not paid in full at the time of cancellation, you will remain liable for the full cost. If for some reason you do need to cancel, it is important that you tell us at the first opportunity so that we may attempt to re-let your room and minimise your loss. You should take out cancellation insurance to protect you against possible loss.

  • More than 14 days notice – 100% refundable

  • Less 14 days notice – 50% booking cost is refundable

  • Less than 7 days notice – your booking is non refundable and non-transferable

Please be aware that due to the new PCI DSS regulations covering online credit card transactions we do not receive your card details if booked online.  We will carry out security checks to ensure a fraud is not being committed. We reserve the right not to issue a refund at our discretion.

We are relieved of all liability should the B&B accommodation not be made available due to circumstances beyond our control and the deposit will be refunded in full.

Arrival and Departure
Check-in is between 14.00 – 19.00. Please inform us by phone if you are arriving after 19.00pm so we can ensure that someone is here to welcome you. We are unable to accept check in after 21.00.

Guests are asked to vacate their rooms by 11.00 on the day of departure.

Pet Policy
We welcome well behaved dogs at Arena View Lodges. Only two dogs are allowed per cabin. All dogs must be kept on leads when out of the Lodges, the Lodges are based on a working farm. Arena View do not take any responsibility for loss or injury for any dog staying. Dogs must not be left unattended in the lodges for any reason. There is an extra charge for dogs staying of £20.

Smoking Policy
Arena View Lodges is non-smoking in the lodges or outdoor balcony. Smoking is permitted on the car park.

Free WiFi
Guests are welcome to use the free WiFi service we provide, but we will not be held responsible for any loss of service or damage to guest computer data.

Group Bookings
Group bookings are accepted entirely at our discretion.

Guests Liability
Guests are jointly and severally liable for the cost of any damage caused by anyone or too anyone in their party during their stay at Arena View or whilst in its grounds. All children under 16 must be supervised at all times. Use of our facilities are at the guests own risk and we shall not be held liable for personal injury.

We will request your credit/debit card details on your arrival and these will be held for the duration of your stay in lieu of a ‘Damages Deposit’. Subject to no damage being caused to either property or possessions at Arena View Lodges, and your full compliance with our Terms and Conditions, no money will be taken from your card and all record of the card details will be destroyed on your departure. However, any Guest causing damage to the property, including but not limited to Guest rooms, fixtures, furnishings, artwork, or linens, will result in a charge of 130% of fair replacement value or necessary cleaning. We reserve the right to ask any Guest (or party including that Guest) to leave the premises without refund or compensation if any damage is deemed to have been caused deliberately.

Our Liability
We cannot accept liability for any damage, expense, injury, death, or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than the proven negligence of ourselves or our employees. This clause does not attempt to exclude negligence or breach of statutory duty.

Maximum Occupancy
The maximum occupancy of the accommodation booked is six people and is only available to pre-paid Guests. Any invitation given to unauthorised additional overnight visitors will result in the Guest’s credit card being charged with the equivalent cost of accommodating the additional Guest(s) in separate room(s) at the prevailing tariff.

Disorderly Behaviour
Subject to the owner’s discretion, Arena View Lodges reserves the right to refuse check-in, or ask guests to leave without refund or explanation if guests are found to act inappropriately e.g. if you are drunk or acting in a way that causes a nuisance, disturbance, puts others at risk, rude or threatening behaviour to staff or guests.

Lost Keys

The cost of replacing keys lost by Guests is charged at £20 each.

Valuables
Guests should take adequate precautions for their own vehicles and belongings at Arena View Lodge as we can not be held responsible.. Items that we understand to be of value left behind by guests will be kept in storage for no longer than 1 month, to then be disposed of as we see fit.

Cooking
Guests are not permitted to set up temporary cooking or barbecue facilities in the accommodation or balcony. Barbecues can be used on the grass area next to the Lodges.

Parking
Car park in next to and behind the Lodges.

Vehicles
Your vehicles and their accessories and contents are left entirely at your risk. We will not be responsible for any loss from or damage to any vehicle from any cause whatsoever, other than the negligence of ourselves or our employees.

Privacy Policy
Arena View Lodges are committed to protecting your privacy as a use of our website and the confidentiality of any personal and transactional information is protected to the highest standards. Any personal information which you provide to us or which is available to us from which we can identify you is held in accordance with the Data Protection Act 1998 and will be used only for the following purposes:

  • Processing and amending your booking via our booking system

  • To supply web content to you

  • To administer this website

  • To take online payment via our booking provider

  • To notify you by email of products and services that may be of interest to you. You have the right to opt out of these.

  • To notify the police/authorities in the event of any suspicious activity